Help & FAQ
As soon as we're able to secure a new shipment, we will add a 'get restock notification' button to the product listing. If you click the variant you're looking for, then sign up for notifications, you'll be emailed the moment that the inventory goes live again so you get first dibs! We are unable to provide exact dates of arrival as we often don't know until it gets closer to the shipment date.
We are a small team and we ship out some items from our studio & others are drop shipped. Because of that, we're unable to offer personalized notes. However, you are safe in that the packing slip will not contain any pricing information – we've got you covered there!
We unfortunately are unable to ship internationally at the moment, but our international customers have used a third-party shipping company called Planet Express (link here: https://planetexpress.com/?ref=137332), so check them out and maybe they can help you get your jungalicious goodies! :) If you would like a shipping quote from us directly please email support@jungalow.com and we can better assist you there!
Shipping is based on each items' weight, dimensions, and availability/proximity to your location. Please visit our Shipping & Returns page for more info.
*Please note we are experiencing a high volume and ask that you allow extra time for us to process and send out your orders. Thank you for your support!*
We begin processing your order as soon as it's placed! Shipping times vary as we are a small business and rely on our partners to store and ship some of our products. If you’d like to reach out to us at support@jungalow.com, we’re always happy to take a look at your order & provide any additional info that may be available to us! Please note that we’re currently only able to ship ground and are not able to offer expedited shipping at this time.
We start processing orders shortly after they’ve been placed. If you need to cancel your order, please let us know ASAP by contacting us at support@jungalow.com to see if your order is eligible for cancellation. Being a small business, we work with various partners who help us store and ship our products for us. In some cases, your order may not be able to be canceled if they’re already in the process of shipping it out.
We offer exclusive giveaways, announcements and more to The Junga-Lowdown newsletter subscribers (sign up here)! Any questions? Email support@jungalow.com and we'll help you out!
We also offer discounts to Teachers & Nurses (we appreciate y'all)! Email support@jungalow.com to get set up.
After you've signed up, please check your inbox/spam/promotions/junk folders for an email asking you to confirm your subscription. Once you've confirmed, your first welcome email (containing the promo code) will arrive shortly. If you've signed up in the past & adjusted preferences to resubscribe lately, you will not be on the list to receive the welcome series a second time. Any questions? Email support@jungalow.com and she'll help you out!
Crazy for Jungalow? Join our JungaLoco Rewards Program to rack up the rewards! Any questions? Email support@jungalow.com and we'll help you out!
We do! Email support@jungalow.com with the following info, please, and we'll get you set up:
- Your business name
- A copy of your resale certificate & seller's permit
- The name(s) & email(s) of anyone who is eligible to use the discount from your team/business. You must be in our system in order for your code to work at checkout.
Currently, we do not have a brick and mortar store. You can shop online 24/7 instead!
Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.
We accept: Visa, MasterCard, American Express, Discover, PayPal, Shop Pay (pay in installments) and Jungalow gift cards issued in USD.
Have a questions about...
- Your order
- Product questions or suggestions
- Junga-Lowdown Newsletter (welcome discount)
- JungaLoco Loyalty program
- Trade Program
- Teacher Discount
- Technical issues
- Product/artist submission
To ask anything & get a quick, personal reply, email us at support@jungalow.com & we'll get you taken care of in no time.
